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MPower CS
Merge Multi-Channel Communication for a Seamless Customer ExperienceMPower CS is an all-in-one chat solution that merges major social messaging Apps into one platform. It creates seamless customer experiences through cross-departmental collaborations, from handling customers' enquiries, sending personalized shopping lists to selling and converting the customer.
MPower CS empowers companies to discover, identify and grasp all potential business opportunities. |
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Centralize Chats from Multiple Channels into One Unified PlatformMPower CS integrates with your brand website and across popular social and messaging tools such as WhatsApp, Facebook, Instagram, WeChat and SMS. It also centralizes customer information from different frontline devices, allowing your teams to efficiently manage and respond to customers' enquiries in one unified platform.
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Effective Team Collaboration for Enhanced Customer ExperienceCollaborate with your teammates using our complete conversation history, tagging, and internal remarks functions to provide transparency and consistency when serving your customer across all messaging channels anytime, anywhere.
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Convert Instantly through Personalized RecommendationsBuild valuable relationships with your customer through meaningful conversations. Drive better conversion by engaging and selling seamlessly through conversations to understand your customers' intentions.
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Automated Integration with Leading PlatformsMPower CS can be integrated with platforms like Zapier and HubSpot, connecting you to over 3000 applications. Utilize automation to help reduce the troubles from processing data manually.
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Customer Re-engagement through WhatsApp BroadcastImprove your deliverability and open rate by broadcasting personalized WhatsApp messages when re-engaging your customers.
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