Digital retail world is all about TRUST.
In the age of information flood, customers are looking for personalized advice and quick response from trusted persons before they pay for a products or service.
MPower Chat is a two-way communication and engagement tool, allowing you to provide care to your customers with personalized recommendation, service alert, enquiry response, etc. By building trust through chat, it's easily to turn each of your frontline staff into point of sales.
Automation and Personalization are not compromised
Let your intelligent Chatbot to screen customers and connect your potential customers to the most specialized frontline or customer service.
Easy-to-use CHATBOT BUILDER
Hassleless and code-free chatbot builder which supports multiple customer sources. Add your chatbot questions and answers in a minute.
Intelligent CUSTOMER ROUTING
Group your frontline staff of similar kind, and connect your customers to staff groups based on various conditions.
Seamless O2O CONNECTION
Don't let your customers slip away from your storefront! It's easy to get connected with them for future engagement.
Ensure Productivity through Team Collaboration
No matter your frontline staff needs help in addressing customer concerns or is in holiday, your customers could still enjoy a seamless shopping experience.
Flexible MULTI-STAFF CHAT
Whenever your frontline staff need help from their teammates or managers, add them for a group chat or private chat.
Gather Insightful Data from Chat
Generate on-going insights by tracking the behavior of your frontline staff and customers from different touch points.
Insightful ANALYTICAL REPORTS
In-depth analytical reports in various dimensions, reflecting how your frontline staff interacts with your customers.
Structural CUSTOMER RECORD ＆ CONVERSATIONAL LOG
Customer and conversational data are valuable assets for your company. Keep them all in one place for analysis, staff training, targeted marketing and many more.