Digital retail world is all about TRUST.

In the age of information flood, customers are looking for personalized advice and quick response from trusted persons before they pay for a products or service.
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MPower Chat is a two-way communication and engagement tool, allowing you to provide care to your customers with personalized recommendation, service alert, enquiry response, etc. By building trust through chat, it's easily to turn each of your frontline staff into point of sales.

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Automation and Personalization are not compromised

Let your intelligent Chatbot to screen customers and connect your potential customers to the most specialized frontline or customer service.

Easy-to-use CHATBOT BUILDER
Hassleless and code-free chatbot builder which supports multiple customer sources.  Add your chatbot questions and answers in a minute. 

Intelligent CUSTOMER ROUTING
Group your frontline staff of similar kind, and connect your customers to staff groups based on various conditions.
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Seamless O2O CONNECTION
Don't let your customers slip away from your storefront! It's easy to get connected with them for future engagement.

Most Updated Customer Profile on the fingertips

Your frontline staff knows your customers better than everyone else! With MPower Chat, your frontline staff could contribute to your centralized customer profile by submitting information useful for 1 to 1 engagement or even future marketing.

Ensure Productivity through Team Collaboration

No matter your frontline staff needs help in addressing customer concerns or is in holiday, your customers could still enjoy a seamless shopping experience.
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Flexible MULTI-STAFF CHAT
Whenever your frontline staff need help from their teammates or managers, add them for a group chat or private chat.

Daily App drives High Response Rate

Customers chat with your frontline staff at their daily messaging app. This enables customers to interact at their most familiar environment and stay on top of your company news.

WHATSAPP BUSINESS API

Gather Insightful Data from Chat

Generate on-going insights by tracking the behavior of your frontline staff and customers from different touch points. 

Insightful ANALYTICAL REPORTS
In-depth analytical reports in various dimensions, reflecting how your frontline staff interacts with your customers.
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Structural CUSTOMER RECORD ＆ CONVERSATIONAL LOG 
Customer and conversational data are valuable assets for your company. Keep them all in one place for analysis, staff training, targeted marketing and many more.

Reach your Loyal Customers in Scale

Re-engage and re-target segments of your customers by sending them personalized messages with human touch. ​

To close sales through chat, learn more about MPower Store.

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